Frequent questions

A. Placing an order at Mimoke is very easy:

1. Choose a category from the menu at the top of the page or search to find a specific design or collection.

2. Select the weight of the diamond or diamond set according to the model (in carats), the size of your item, the color of the metal (material) and click "Add to Cart". Once you have finished adding items, go to your shopping cart and proceed with the processing of your order by clicking on "complete order".

3. Access your account, if you already have one and have not done so yet. If you don't have a Mimoke account, just enter your email address to continue with your order. However, we recommend that you create an account because it will always be easier to track your order.

4. Then enter the shipping address, and finally select the payment method you prefer, to complete your order. Once your order is confirmed, it will be carefully prepared and shipped to its destination. We'll make sure to keep you in the loop every step of the process.

The currency with which you make a purchase is the euro and is predetermined on the website.

We have the following payment methods: Visa, MasterCard, American Express, Maestro as well as PayPal and Apple Pay. You can also pay by transfer or finance your purchase with Aplazame or Klarna. Please note that we do not accept cash on delivery or installment payments. For deferred payments, you must choose the Aplazame or Klarna payment method at the end of the purchase process. For more information about Klarna, click here. For more information about Aplazame, click here. All transactions are secure and encrypted. Credit card information is never stored.

A. Payment by bank card or PayPal is processed at the time of order. If you choose Aplazame or Klarna as a payment method, it will be according to the conditions of the Aplazame payment provider.

For the Peninsula and the Balearic Islands, the delivery time is as indicated on each product sheet and then in your order confirmation. For Atelier products, the delivery time will be indicated in the quote. Please note that for payments by transfer, the delivery period begins when the payment is effective. For the Canary Islands and other countries, the delivery time is up to 5 additional business days than those of the Peninsula and the Balearic Islands.

A. At Mimoke we try to offer the opportunity to purchase our most in-demand pieces and, as items are usually produced on demand to avoid irresponsible consumption, reservations are not available. Therefore, keep in mind that saving a product in your shopping bag or wish list does not mean that you are reserving it.

A. As your purchase will be prepared quickly for shipment, please contact our Customer Service by email at hola@mimoke.com or by phone at 622 223 540 as soon as you can to cancel or make changes to your order. . Unfortunately, we are unable to add items to an existing order; However, you can make a new one to include additional pieces. You can find more information about canceling orders in our Returns and Refunds Policy.

A. Our Customer Service advisors will be happy to assist you by phone to finalize your order at 622 223 540.

A. Shipping and returns are free within the Spanish national territory. For shipments outside the national territory, shipping costs and customs charges, if any, will be the responsibility of the buyer.

A. You can rest assured with your shipment, your purchase at Mimoke is insured until the moment you receive it.

A. Mimoke offers sales or delivery services to customers in many countries around the world. For shipments outside the national territory (Spain), shipping costs, taxes and customs charges, if any, will be borne by the buyer.

All Mimoke products are delivered in a case made from recycled materials and are accompanied by a Mimoke guarantee certificate. If you carry diamonds of 0.40 carats or more per unit (except the product with Fast Delivery), the corresponding gemological certificate issued by IGI or GIA is also attached, all delivered with an elegant box with ecological materials prepared to be given as a gift. You'll love it. If you want, you can include a personalized message or include other elements to make the experience unbeatable. If you want something special, contact our Customer Service by email at hola@mimoke.com or by phone at 622 223 540 and we will evaluate the best options with you.

Shipping and returns are free within the Spanish national territory. For shipments outside the national territory, shipping costs and customs charges, if any, will be the responsibility of the buyer.

You have 14 calendar days to exercise your right of withdrawal without having to give any explanation. We want your complete satisfaction with your purchase. However, keep in mind that entire alliances, personalized or outlet products cannot be covered by the Exchange and Return Policy.

You just have to contact Customer Service via phone, email or Whatsapp and we will give you instructions to make the return effective. To make it effective you must notify us by email at hola@mimoke.com of your decision with an unequivocal statement. However, we recommend that you return your item within 14 days of receiving it to ensure that it will be returned to its place of origin on time. If you want to exchange it, you must return it and place a new order.

For more information on how to return an order, read our Returns and Refunds Policy.

It is very simple!

1. Place the items you wish to return in the original Mimoke box and place them inside a protected box. The items to be returned must be delivered with their corresponding certificate of authenticity, warranty, case and original box.

2. We will send you a courier who will collect your package for free. As proof of your return, we recommend you keep the courier's receipt as proof of delivery of your package.

Using the tracking number assigned to your return, you will be able to track the progress of your package with our courier service. As soon as your item is received and accepted, we will send you an email to confirm your refund. Refunds are made through your original payment method and typically appear in your account within 5 business days, depending on your payment provider. To ensure that your refund is made as quickly as possible, please verify that all items meet the conditions of our Returns and Refunds Policy.

We are sorry but due to the nature of custom orders, and the fact that these items have been modified or created especially for you, we are unable to accept returns on these types of products.

Custom items are Atelier pieces, engraved pieces, and pieces made with special out-of-catalog features.

If you made a shipment with delivery outside the Spanish peninsular territory, customs taxes and fees will not be reimbursed by Mimoke. In any case, if you have questions about the reimbursement of these items, we advise you to contact the competent tax authority in your territory. In this case, the original shipping cost and return/exchange shipping cost(s) will not be included in your refund.

In the case of the Spanish peninsular territory, you have no shipping costs except if you chose a shipping method different from the option we offer, we would not refund any additional costs derived from this.

A. Click "Size Guide" on each item page or in the footer menu to see our size chart. Additionally, we provide information about the jewelry and diamond qualities for each piece within the product sheet, located below the description of each product. You can also request our help by calling 622.223.540, through our WhatsApp channel that you will find on the web or by email at hola@mimoke.com . Our Customer Service advisors will help you if you need it. Please remember to provide them with the name of the product.

A. Approximately 10 business days. If your order is a special size that we do not have in our catalogue, do not hesitate to contact us and we will be happy to make your piece to suit you. This process may take an additional 10 days to the normal order times.

A. It's nothing to worry about! The first size change is always free if it is within the first 6 months after the order date with the exception of entire alliances for which we do not allow free size changes. To change the size of entire wedding rings or other pieces after the deadline, contact our Customer Service and we will indicate the cost involved. We recommend that you consult our size guide on the website and write down the correct size, and then return the ring to us for adjustment.

A. Our diamonds have been created in laboratories and purchased from legitimate suppliers in the United States and Belgium who respect our ethical commitment. Our diamonds comply with United Nations Resolutions and the Kimberley process. At MIMOKE, we guarantee that our diamonds are conflict-free based on personal knowledge and/or written guarantees we have with our suppliers.

A. The "blood diamonds" conflict arose because insurgent groups used them as a financing mechanism for their fight against the government, causing hundreds of thousands of deaths and the continued violation of human rights. Historically, this has been a difficult conflict to resolve due to the characteristics of natural diamonds – their origin is difficult to trace, they are expensive luxury goods, easy to extract and transport. The conflict was identified and disseminated worldwide since 1998; drawing the attention of governments, NGOs, media, industry and the general public. Thanks to this, the South African government convened in 2002 a first rapprochement meeting that included the participation of multiple interested actors, including the African governments of South Africa, Angola, the Democratic Republic of the Congo, Botswana and Namibia; industry representatives seeking to protect their interests; USA and Russia as representatives of consumer countries; Belgium and Israel as trade centers; Canada as a producer of "clean" diamonds; China and India as countries with a growing diamond industry; and international organizations such as the UN, World Vision, Oxfam, and Amnesty International. At this meeting it was agreed to create a diamond certification system and minimum international standards for exclusive trade between member countries, with the aim of cutting off sources of financing for war, and making diamonds a means of development for peoples. . This process is currently known as the Kimberley Process Certification System (KPCS). It operates the Kimberley Process (KP) certification system, provided by the European Union in Regulation No. 2368/2002 of December 20 This regulation implies a clear limitation of the principle of free trade worldwide that is justified by the intention to break the relationship between the diamond trade, armed conflicts and the violation of human rights recognized by the United Nations (Resolution 55/ 56, 2000).In summary: The international diamond trade has been subject to a reorganization that is intended to protect the market from the inclusion of diamonds and the conflict that is in effect through the Kimberley Process (KP) certification system. which is applied by the European Union through Regulation No. 2368/2002 of December 20. This regulation is a clear limitation to the principle of free trade on a global scale, which is justified by the attempt to break the relationship recognized by the United Nations. United between trade, armed conflicts and violation of Human Rights (Resolution 55/56 (2000).

A. Mimoke encourages you to recycle your own gold jewelry that you no longer wear. As part of our jewelry recycling policy we accept and recycle any gold jewelry, and we will offer a credit in the form of a gift card without expiration for any purchase in the Mimoke online store including Atelier. The value of the credit will be calculated based on the current prices of precious metals and will be previously communicated to the client for their information. Please note that after 30 days of the initial credit notification, if we have not received instructions to return the jewelry to you, Mimoke reserves the right to recycle all items sent for evaluation and apply a de facto online store credit to you.

A. No, all our stones are purchased on the professional market.

A. Cleaning your jewelry is very simple, but should be done regularly. Precious metals, gems and diamonds in particular have the disadvantage that dirt adheres to them, such as oil released from the skin, for example. A simple cleaning with water with a toothbrush and typical anti-grease soap (dishwashing soap is ideal) is enough to leave your piece of jewelry like new (be careful to first place the stopper in the sink or kitchen sink). so that your jewelry doesn't end up in the drain). If the piece requires a more thorough cleaning, you can use Mimoke's maintenance service, which will return the piece to you as good as new and will also carry out a complete inspection for free.

A. Your jewelry is valuable items that require attention and care. To preserve them as much as possible, we recommend that you follow these tips daily. Handle jewelry with care, it is preferable to remove jewelry when using corrosive products that could irreparably damage the precious metal, stones or pearls. Avoid proximity to sources of intense heat and choose the jewelry based on your activities. Our recommendation is that you do not sleep, shower, or bathe in the sea or a pool with them, the salt, chlorine, residue and soap residue end up penetrating the jewelry and impoverishing its appearance. For any questions, consult our Customer Service.

A. We recommend that you frequently check that the closure and safety are not loose and that the setting of the stones has not moved. If, when you gently shake the jewel, you hear a slight noise, it means that the stones are not perfectly adjusted. If the jewel catches when rubbed on fabric, it means that the claws of the setting have moved. If in doubt, it is better not to use the jewel and contact our Customer Service and they will answer your question.

A. Jewelry can be scratched if it comes into contact with each other. We recommend that they be stored individually in their Mimoke case(s), provided at the time of purchase. Chains must be closed and extended to avoid knots. It is not recommended to place several pieces of jewelry together without protection.

A. White gold used in jewelry is always plated in a precious metal called rhodium, which is part of the platinum family and gives it a distinctive bright white appearance, as white gold in its natural state is actually darker and slightly yellow. This change is a very slow process and almost impossible to appreciate. It will depend on the use and care you give to your piece of jewelry. There are cases in which it can last several years in perfect conditions. For this reason, it is recommended to rhodium-plated any white gold piece periodically when its color begins to fade. We offer you this service free of charge the first time and then when you need it at a cost of 25 euros per jewel (or pair of earrings). To do this, contact us at Customer Service: hola@mimoke.com or by calling 622 223 540.

At Mimoke, we exclusively use E color diamonds (Extra White or Top Wesselton) for the jewelry in our catalog (except in the Quick Delivery and Outlet Collections with some G quality models). For Atelier jewelry we adapt to our clients' budgets, offering the best quality for the design and finishing of the jewelry.

Our diamonds have a purity greater than or equal to VS1 (Very Slightly Included).

We use premium cut diamonds ('Excellent' or 'Very Good'), the perfect balance between quality and price.

At Mimoke we want you to buy with peace of mind and with the maximum guarantee. That is why each diamond over 0.40 carat systematically comes with a certificate, issued by an official and independent body, such as the GIA (Gemological Institute of America), or the IGI (International Gemological Institute). This document attests to the quality of the diamond mounted in the jewel, specifying the “4Cs” of each piece: carat (carat), color, purity (clarity), cut (cut) and more technical data.

For diamonds less than 0.40 carat per gem we do not provide a certificate but if a client wishes, we can issue the certificate with an additional cost of €80 at the client's expense.

Our diamonds have been created in laboratories under CVD (Carbon Vapor Diffusion) or HPHT (High Pressure & High Temperature) technology and purchased through legitimate suppliers in the United States and Belgium who are not involved in war financing conflicts and respect our ethical commitment.

Diamonds that fluoresce contain particles that emit a visible glow (usually blue) when exposed to ultraviolet light. In rare cases, high levels of fluorescence can cause stones to appear milky or cloudy, although in general fluorescence does not affect beauty or brilliance. All the diamonds we select at Mimoke are fluorescence free.

Diamond prices, in international markets, are set in dollars, so they can fluctuate daily as the dollar rate changes, but by a marginal amount. Our prices are constantly reviewed to ensure they are in line with the current diamond market.

It's nothing to worry about! The first size change is always free if it is within the first 6 months after the order date with the exception of entire alliances for which we do not allow free size changes. To change the size of entire wedding rings or other pieces after the deadline, contact our Customer Service and we will indicate the cost involved. We recommend that you consult our size guide on the website and write down the correct size, and then return the ring to us for adjustment.

We recommend that you clean and inspect your piece of jewelry at least once a year. Send us a message and our Customer Service will give you instructions to enjoy this service by calling 622 223 540 or our Whatsapp channel that you will find on the website or by email to hola@mimoke.com.

White gold used in jewelry is always plated in a precious metal called rhodium, which is part of the platinum family and gives it a distinctive bright white appearance, as white gold in its natural state is actually darker and slightly yellow. . This change is a very slow process and almost impossible to appreciate. It will depend on the use and care you give to your piece of jewelry. There are cases in which it can last several years in perfect conditions. For this reason, it is recommended to rhodium-plated any white gold piece periodically when its color begins to fade. We offer you this service free of charge the first time and then when you need it at a cost of 25 euros per jewel (or pair of earrings). To do this, contact us at Customer Service: hola@mimoke.com or by calling 622 223 540.

You just have to follow the instructions found in the Forgot your password? link on our access page and enter your email address. Then, you will receive an email to reset your password and you will have to follow the instructions to reset it

All products advertised on our website are available, if a product is not available it will be removed immediately and will not be visible.

Most of our items take approximately 15-20 calendar days to be manufactured due to our make-to-order process. Our more elaborate Atelier pieces can take up to 5-6 weeks to produce. If you have a particular deadline in mind, you can always contact us and we will ensure you if we can fit the date. And if you are in a hurry, you have the Quick Delivery Collection that is delivered in 5 business days.

Yes, there is also a free ring service included with your order (if you decide to do it after you have received your order, we do it too but you will have to pay for the service). The text to be engraved must be one or two words or a date. Entire sentences cannot be recorded. Keep in mind that if we engrave your ring it cannot be returned under any circumstances since it is a modification of the ring and we would not be able to market it again. So it is very important that you use our size guide when placing your order if you are going to engrave your ring. Entire wedding rings with diamonds, due to their design, cannot usually be engraved (check with us and we will confirm it for you).

At Mimoke we establish a very high level of quality and as a consequence we offer you a two-year warranty on each piece you purchase from the date of purchase, which covers any manufacturing defects.

Our jewelry is made exclusively of 18 karat gold (sterling gold) regardless of its color (white, pink and yellow). To ensure a lower environmental impact, the gold we use is recycled gold.

There are several ways to find recycled gold and the main sources are existing jewelry, industrial metals and electronic components. Recycled gold is refined again to obtain pure gold, and therefore is of the same quality as mined gold, without causing degradation of our natural resources due to mining extraction methods. Today, there is more gold circulating in the world than is left in the mines. That is why it is our duty to use and recycle it instead of continuing to exploit the soil.

White gold and platinum look similar. Platinum is a denser metal so it feels a little heavier. Platinum is worked in its pure state and is more resistant to erosion. White gold is less prone to surface scratches than platinum, as it is alloyed with other metals for use in jewelry, and in turn needs to be rhodium-plated from time to time due to its natural color. At Mimoke, we work mainly with white gold for the qualities it offers us in our designs.

Yes, with the Atelier by Mimoke service you have the option of improving a piece of jewelery from our catalogue, ordering a piece that you have seen in a photo or designing a unique piece with our custom design service. Our team of jewelry designers will offer you advice and help to design the perfect piece or to find that piece you are looking for.

When you buy at Mimoke you acquire pieces of fine jewelry that are the result of a long process of design and artisanal manufacturing designed for you by our team. Due to our negotiation skills and added to the fact that laboratory diamonds are more affordable than those of mining origin, we can offer you really reasonable prices.