Privacy Policy and Terms of Use

PRIVACY POLICY

1. Data relating to the person responsible

Treatment Responsible

Company: ETHICAL PIECES SL- MIMOKE – NIF: B- 67372938

Address: CALLE ARIBAU 168 1º 1ª 08036 BARCELONA

Contact: hola@mimoke.com

Tel. +34 622.223.540

Data Protection Officer

Name: Sergio Murcia

Contact: hola@mimoke.com

 

2. Purposes

In compliance with the provisions of the European Regulation 2016/679 General Data Protection and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that, depending on the relationship you have with us, at ETHICAL PIECES SL we process the data you provide us for some, or all, of the following purposes:

  • Purchase/sale of goods and services.
  • Sending commercial information of the entity by postal mail, email or others
  • Accounting, administrative, billing, collections and returns management
  • Provide them a service
  • After-sales service and loyalty

 

3. Data retention period

Your data will be kept for the duration of the contractual, commercial or other type of relationship with our entity, you request its deletion, as well as the time necessary to comply with legal obligations.

 

4. Legitimation

The legal basis for the processing of your data is:

  • Unequivocal consent

 

5. Recipients

Your personal data will be communicated to third parties in the following cases:

  • Banks and financial entities
  • Document destruction managers
  • Advertising and marketing entity
  • Management/Advisory for accounting

In particular, the user accepts that all their personal data will be fully transferred to the entity Aplázame SL (NIF B-87074977) from the moment they have started contracting the deferred payment service offered by the latter at the time of choosing the way to pay. This acceptance extends to third parties that have to access the files for the successful completion of the financing contract.

6. Rights

You have the right to obtain confirmation as to whether at ETHICAL PIECES SL we are processing personal data that concerns you, or not.

Likewise, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you may request the limitation of the processing of your data, in which case we will only retain it for the exercise or defense of claims.

Additionally, in certain circumstances and for reasons related to your particular situation, you may exercise the right to object to the processing of your data. ETHICAL PIECES SL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Likewise, you can exercise the right to data portability , as well as withdraw the consents provided at any time, without affecting the legality of the processing based on the consent prior to your withdrawal.

If you wish to make use of any of your rights, you can do so according to the instructions below, attaching a photocopy of your ID, to ensure your identity. Remember to provide as much information as possible about your request: Name and surname, email address you use for the account or portal that is the subject of your request:

  • To exercise your right of Access, send an email to: hola@mimoke.com or send a letter to the Data Protection Department, with address at 168 1º 1ª 08036 BARCELONA.
  • To exercise your right to Rectification, send an email to: hola@mimoke.com or send a letter to the Data Protection Department, with address at 168 1º 1ª 08036 BARCELONA.
  • To exercise your right of Deletion (Forgetfulness), send an email to: hola@mimoke.com or send a letter to the Data Protection Department, with address at 168 1º 1ª 08036 BARCELONA.
  • To exercise your right to Limit Treatment, send an email to: hola@mimoke.com or send a letter to the Data Protection Department, with address at 168 1º 1ª 08036 BARCELONA.
  • To exercise your right to Oppose, send an email to: hola@mimoke.com or send a letter to the Data Protection Department, with address at 168 1º 1ª 08036 BARCELONA.
  • To exercise your right of Portability, send an email to: hola@mimoke.com or send a letter to the Data Protection Department, with address at 168 1º 1ª 08036 BARCELONA.

 

Finally, we inform you that you can contact the Spanish Data Protection Agency (www.agpd.es - Calle Jorge Juan, 6 - Madrid) and other competent public bodies for any claim arising from the processing of your personal data.

GENERAL PURCHASE CONDITIONS
These General Purchase Conditions (the “Conditions”) apply to the sale of all ETHICAL PIECES SL products.
We ask you to read these conditions carefully before placing your order with ETHICAL PIECES SL (“ETHICAL PIECES SL”). By placing your order you agree to be bound by these conditions.
 
1. General conditions
Registering at ETHICAL PIECES SL is free. You will have access to your personal data through a password and you can change the data at any time.
You are not required to register to make your purchase and you can unsubscribe whenever you want.
The information we receive when a registration is made is completely confidential and only ETHICAL PIECES SL will have access to the data and will be subject to our PRIVACY POLICY.
 
2. Information prior to hiring
These general contracting conditions, together, where applicable, with the particular conditions that may be established, will expressly regulate the relations that arise between ETHICAL PIECES SL SL, with registered office at calle Aribau 168 1º 1ª 08036 (Barcelona), established for an indefinite period under of the public deed authorized by the Notary Mr. Luis F. Pazos Pezzi, on February 5, 2019, under number 193 of its protocol; registered in the Mercantile Registry of Barcelona, ​​in Volume 46747 Folio 158, page B-529607, Registration 1 and with CIF number B- 67372938.
Web:
These General Conditions have been prepared in accordance with the provisions of the Spanish legal system, specifically Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 3/2014, of March 27, by which The consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws is modified, approved by Royal Legislative Decree 1/2007, of November 16, Law 7/1996 on the Regulation of Retail Trade, Law 59 /2003, of December 19, electronic signature and any other legal provisions that may be applicable.
The use and/or acquisition of the ETHICAL PIECES SL products, whose characteristics are described on the MIMOKE website, hereinafter referred to as the “Products”, imply acceptance as a Client, without reservations of any kind, to each and every of these General Conditions, as well as the Specific Conditions that, where applicable, govern the acquisition.
ETHICAL PIECES SL informs that the procedures to carry out the acquisition of the Products are those described in these General Conditions, as well as those other specific ones that are indicated on the screen while browsing our website, so that the Client declares to know and accept these procedures as necessary to access the Products offered on the Website.
Any modification and/or correction of the data provided by Clients during navigation will be possible and must be carried out according to the instructions included on the Website.
The Products offered on the Website, along with their characteristics and price, will appear on the screen. We try to show the physical characteristics of the Products as accurately as possible, but it should be taken into account that the quality, configuration and resolution of the computer monitor may influence the perception of colors, so there may be a slight difference. of color between the real product and the one reflected on the screen.
PERSONALIZED Products are products that have been manufactured especially for you, following the specifications that you have indicated to us. The same conditions of sale apply to PERSONALIZED Products as to any other Product, excluding the right of withdrawal provided for in condition 6, given that PERSONALIZED Products are unique and therefore we cannot replace them or sell them to a different customer. On the contrary, the after-sales guarantee will apply in the event that the product delivered is defective or non-conforming, under the terms provided in condition 7.
ETHICAL PIECES SL reserves the right to decide at any time which Products it offers to Clients through its Website. In this way, ETHICAL PIECES SL may at any time include new products or modify those included on the Website, it being understood, unless otherwise provided, that such Products will be governed by the provisions of the General Conditions in force at that time. Likewise, ETHICAL PIECES SL reserves the right to stop providing access, at any time and without prior notice, to any of the Products offered on the Website.
 
3. Purchase procedure
3.1. Record
To purchase the Products, ETHICAL PIECES SL must be of legal age (18 years), and you must complete the forms that appear on the screen and specifically: (i) complete completion of the electronic form that appears on the Website at all times. , following the instructions indicated therein; (ii) pressing the "ACCEPT THE PRIVACY POLICY" icon/button; and (iii) receipt in your email account of the registration agreement.
If you choose to register, the login and password provided to ETHICAL PIECES SL are identifying and enabling elements to access and make the purchase and are personal and non-transferable. The login cannot be modified, but the password can, in which case the modified passwords will lose their validity.
3.2. Order fulfillment
Once registered, and to proceed with the purchase of any of the Products, you must follow the instructions on the screen, completing for these purposes the order form provided, which implies reading and irrevocable acceptance of each and every one of these. General Conditions, as well as, where applicable, the existing Specific Conditions.
When you place your order, we will send you an email message confirming receipt of your order. You can, however, modify your order before the order enters the shipping process.
 
4. Shipping and delivery
All our shipments are covered with insurance contracted to cover possible theft or loss during shipping and leave our facilities with the packaging in perfect condition. You must
4.1. Shipping price:
The price of transporting the Product to your home is free as long as it is carried out within the Spanish peninsular national territory and the Balearic Islands. It will be identified on the website at the time of confirming the purchase of the Product.
For areas outside mainland Spain and the Balearic Islands, shipping costs, destination customs fees and area taxes are not included.
4.2. Delivery:
ETHICAL PIECES SL is obliged to deliver, as soon as possible, the Product you have purchased, to the address you have indicated for this purpose in the order form. In the purchase confirmation email provided in section 3.2. of these General Conditions, the delivery time will be indicated.
You must always verify that the merchandise has been delivered in perfect condition and it is recommended to note “damaged packaging” or similar on the carrier's delivery note in order to be able to claim later, since otherwise the carrier accepts the receipt of the product.
  • Notification of incidents within 48 hours of receiving the order: it is essential that you keep the original packaging and take photographs of how the Product arrived at your home, both of the packaging and the product. If you notify us of the incident by email hola@mimoke.com within 48 hours of receiving the Product, ETHICAL PIECES SL may make a claim against the transport company's insurance. In this way, once the insurance incident is resolved, we can send you a new Product and remove the damaged one.
  • Notification of incidents after 48 hours from receipt of the order: it is also essential that you keep the original packaging and take photographs of how the Product arrived at your home, both of the packaging and the product. If you notify us of the incident by email hola@mimoke.com after 48 hours of receiving the Product, ETHICAL PIECES SL will not be able to make a claim, in this case, against the transport company's insurance, so we can proceed to the withdrawal of the Product for a review of the incident in our facilities. In any case, ETHICAL PIECES SL may freely choose not to collect the Product and not return the amount paid or send you the Product again and remove the damaged Product.
4.3 Delivery time:
The delivery time for the Products is 15 to 20 calendar days, and is what will be indicated in the confirmation message of your order except that:
- you are notified of a delay for technical reasons
- there are transport problems beyond ETHICAL PIECES SL.
- During specific dates, due to annual supplier closures, we may not be able to meet the minimum delivery time.
ETHICAL PIECES SL will make its best efforts to ensure that these deadlines are respected, but its delay, due to transport problems beyond the control of ETHICAL PIECES SL, will not imply the cancellation of the order or any compensation.
4.4. Deliveries outside the EU territory:
When placing an order to be delivered to a country or territory not belonging to the European Union, in addition to the shipping cost, you may have to pay import duties and taxes and handling costs upon arrival at the destination. This is because you will be considered the importer of the Products, so you must comply with all applicable laws and regulations in your country. The delivery times of the Products are 15 to 25 working days to countries outside the EU territory, but these times may vary significantly due to customs procedures inherent to each country and beyond the control of ETHICAL PIECES SL.
Any additional expenses due to the payment of customs and/or tariff duties will be your responsibility. ETHICAL PIECES SL has no control over such expenses and therefore it is not possible to anticipate their amount. As customs policies vary significantly from country to country, we advise you to contact the relevant customs office for information on import restrictions that apply to certain products. We are not responsible for customs detentions. If you do not pay the corresponding import taxes, the merchandise may be detained at customs. In this case returns will not be accepted.
4.5. Delivery time for personalized products:
Delivery times for personalized products or changes to existing products due to their nature will be established at the time of purchase and communicated by our Customer Service agents through the same means of communication used during the conversations prior to acceptance. Of the order.
 
5. Price and payment method
5.1. Price:
The applicable prices are those indicated on the website on the date of the order. The prices are detailed in each article and include VAT (Value Added Tax), IGIC (Canarian Indirect General Tax), or IPSI (Tax on Production, Services and Imports in Ceuta and Melilla), as appropriate.
However, purchases made by residents in non-EU countries will be exempt from paying VAT and subject to payment of the applicable import tax. Customs clearance costs and import taxes are not included in the price of the Product or in the shipping price and therefore you must pay them at destination.
In general, any tax, fee, tribute and brokerage that accrues as a result of the sale of the Product, as well as any other expenses derived from it, will be for your account.
The shipping costs that will appear on the screen will be at your expense and will correspond to the rates set by the transport agency contracted at all times, and will depend on the destination and weight of the shipment.
Prices are shown in EUROS, and will be invoiced and collected in this currency.
5.2. Way to pay:
At the moment you add the Product to the 'Shopping Cart', the amount of said product with VAT will appear on the screen or, if the purchase was exempt from said tax, said exemption will be automatically considered based on the personal data. entered by you, once you have confirmed the order. Payment of the price of the purchased Product and shipping costs, which will appear on the screen, can be made either by credit or debit card, or PayPal. To proceed with the payment, you must follow each and every one of the instructions that appear on the screen, providing the following information, if made by credit or debit card: a) type of card; b) name and surname of the owner; c) card number; c) expiration date; d) as well as any other that is required on the screen.
As an electronic payment system, ETHICAL PIECES SL has installed an electronic commerce payment gateway that it has contracted with a banking entity. All data provided for these purposes is encrypted to guarantee maximum security.
5.3. SSL protocol:
The navigation and purchase process on the website is carried out using the SSL protocol, thus providing both the client and ETHICAL PIECES SL with the highest standards in confidentiality and security in communications.
This protocol is universally supported by the main browsers and guarantees (i) the identity of the recipient of your data (no impersonation of the seller), (ii) the confidentiality of the information provided and (iii) the integrity (non-manipulation) of the information supplied.
Likewise, ETHICAL PIECES SL states that in no case does it store the data provided by users through the payment gateway, and that it is only kept while the purchase is made, the payment is made and until the withdrawal period has elapsed. In order to provide greater security to credit card owners, a three-digit number has been included on your cards that serves as an identification code to verify the physical presence of the card during Internet transactions. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, these check digits will be requested to validate the operation.
5.4. Bill:
ETHICAL PIECES SL will issue an invoice for each purchase, which will be provided in the shipment within the packaging along with the purchase made.
6. Right of withdrawal
6.1. How to do it:
You may withdraw your order without any reason within 14 calendar days from the day on which you receive the purchased Products (or from the last Product, component or part in the case of delivery of a Product composed of multiple components or parts). This right will not be applicable in the event that the Product has been manufactured in accordance with the specifications that you have provided us and therefore it is a personalized Product.
For these purposes, you must inform us of your decision to withdraw from your order. You must send your request to the following email address:
ETHICAL PIECES SL will confirm in writing the receipt of the request and the details of how to proceed with the return. It will be enough for you to send your communication before the withdrawal period of 14 calendar days ends and return the item in the manner that we indicate in writing.
ETHICAL PIECES SL will not be the owner of the returned product until it is received at the return address.
6.2. Effects of withdrawal:
ETHICAL PIECES SL will refund the price of the entire product, within the period indicated below, subject to the conditions described below:
  1. a) You must return the Products following the instructions that we indicate in writing within 14 calendar days following the day the purchase was made.
  2. b) If you choose a delivery method other than the cheapest option that we offer, ETHICAL PIECES SL will not be obliged to reimburse the additional costs derived from it.
  3. c) ETHICAL PIECES SL will verify the status of the returned Products. If the Product does not show any sign of having been used, damaged or modified and maintains its original packaging, ETHICAL PIECES SL will refund the entire purchase amount within five 5 business days of receipt.
If, on the other hand, the Products to be returned have been manipulated and they have any type of deterioration that reduces their value, due to the fact that they have been manipulated by others, and/or signs of use, this will mean that in such cases they will not be admitted. the exercise of the right of withdrawal.
  1. d) ETHICAL PIECES SL will use the same payment methods that you would have used for the initial purchase. In any case, you will not bear any surcharge that may arise from said refund. We may withhold the refund until we have received the returned items from you or until you provide us with proof that you have returned the items, whichever comes first.
    e) Remember that you must return all parts of the product, including the box and case in perfect condition, and if the order is subject to a promotion in which one of our products was given as a gift, this must also be returned.
Otherwise the right to withdrawal will not be accepted.
 
7. After-sales guarantee
In addition to your legal rights of withdrawal, if you are a customer from the European Union (except the United Kingdom) you will have a 2-year after-sales guarantee from the date of delivery of the Product, for the repair or replacement of products purchased from ETHICAL PIECES SL if were defective or non-compliant with what was advertised on our website. Defects caused in the Products due to negligence, knocks, improper use or manipulation, incorrect installation or materials subjected to wear and tear outside of normal use will not be covered by this warranty.
In the event that the Products have a manufacturing defect, you will have the right to demand that ETHICAL PIECES SL replace or repair them, unless one of these two options is objectively impossible or disproportionate. You must notify us of the defect noticed within two months from the moment you notice it. From the moment you inform us of the chosen option, we will attend to it. Any option that would have unreasonable costs for ETHICAL PIECES SL, taking into account the value of the Product, will be considered disproportionate.
The repair or replacement will be free of charge to you and will be carried out within a reasonable time.
To use this guarantee, you must notify ETHICAL PIECES SL through the email hola@mimoke.com, indicating the following information: order reference number, description of the Product, description of the problem that the Product has and attach photographs, if necessary. of visible defects.
8. Our responsibility
ETHICAL PIECES SL will not be responsible for:
  • losses that were not attributable to any breach on your part;
  • indirect or consequential losses that were not reasonably foreseeable by both parties at the time the contract for the sale of the Products was formalized between both parties.
Nothing in these Conditions limits or excludes our liability in the event of misrepresentation, or for death or personal injury attributable to our negligence or intent.
ETHICAL PIECES SL will not be responsible for any delay or non-compliance with its obligations arising from these conditions if said delay or non-compliance is attributable to circumstances beyond our reasonable control.
This provision does not affect your right to receive the product within a reasonable time. If the delay occurs prior to the shipment of the Product, ETHICAL PIECES SL will not charge you any amount for said Product until it has been sent to you, in which case you may cancel the order at any time prior to said shipment.
9. Applicable law
These conditions will be governed and interpreted in accordance with Spanish laws, expressly excluding the application of the United Nations Convention on Contracts for the International Sale of Goods.
Both parties agree to submit to the non-exclusive jurisdiction of the courts of Barcelona (Spain). If you are a consumer and have your habitual residence in the European Union, you will also have the protection that any mandatory provision of the legislation of your country of residence may offer you.
The European Commission offers a platform for alternative dispute resolution, which you can access here:
10. Modification of the conditions of sale
We reserve the right to make changes to our website, our policies and these Conditions of Sale, at any time.
You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time you place your order, unless, by law or by request of the authorities, a change must be made to said terms and conditions, policies or to these Purchase Conditions (in which case, such changes may be applicable to any orders you have previously placed).
If any of these conditions is declared invalid, void or for any reason ineffective, said condition will be understood to be excluded without said declaration affecting the validity or enforceability of the rest of the conditions.
11. Resignation
In the event of non-compliance on your part with these Conditions, and even if ETHICAL PIECES SL may decide not to exercise any rights available to it at that time, ETHICAL PIECES SL may make use of such rights and actions on any other occasion in which you could breach these Conditions of Sale.

 12. Our contact details
Our contact information is as follows:
ETHICAL PIECES SL
 Calle Aribau 168 1º 1ª 08036 (Barcelona)
 Tel. +34 622.223.540
 email: hello@mimoke.com
13. Language
In the event of a discrepancy between the Spanish version of this text and other versions on our website, the Spanish version will prevail.

Do you have a question?